Refund policy

At Proven Worth, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help. Please review our updated return and refund policy below.

 

Returns

 

• Eligibility: Returns are accepted within 5 days of delivery for items that are unworn, unwashed, and in their original condition with tags intact.
• Non-Returnable Items: Customized or final sale items cannot be returned or exchanged unless they arrive defective or damaged.
• Initiating a Return: To start a return, please contact us at provenworthclothing@gmail.com with your order number and reason for the return. We’ll provide you with detailed instructions on how to proceed.

 

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be issued to your original payment method within 7–10 business days.
• Shipping fees, customs duties, and import taxes are non-refundable unless the return is due to an error on our part (such as receiving a defective or incorrect item).

Exchanges

 

• We do not offer direct exchanges at this time. If you need a different size or style, please return your item for a refund and place a new order.

Damaged or Defective Items

• If your item arrives damaged or defective, contact us within 5 days of delivery with photos of the issue and your order number. We’ll work with you to resolve it quickly.

 

International Orders

• Customers outside the U.S. are responsible for all return shipping costs, as well as any customs duties or import fees associated with the return.
• Proven Worth is not responsible for items lost in transit during return shipping. We recommend using a trackable shipping method.

Shipping Costs

• Customers are responsible for return shipping costs unless the item received was defective or incorrect.

For any questions or assistance, please reach out to us at provenworthclothing@gmail.com.

Thank you for supporting Proven Worth!